bija99 Privacy Policy
This Privacy Policy explains what personal data bija99 collects when you use our platform, how that data is used to operate your account and process BDT payments, who we may share it with, and what rights you hold over your information as a player in Bangladesh.
Our Commitment to Your Privacy
How bija99 handles player data responsibly
Please Read Carefully: By creating a bija99 account or continuing to use bija99.app, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you must not use the bija99 platform.
bija99 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who uses bija99.app. This Privacy Policy sets out, in clear and accessible English, the data we collect, the purposes for which we use it, the legal bases on which we rely, and the rights you hold under applicable data protection principles.
This policy applies to all users of the bija99 platform regardless of whether they access the site from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or any other location within Bangladesh. It covers all platform interactions including account registration, login, deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay, game play, customer support enquiries, and promotional communications.
This Privacy Policy should be read alongside the bija99 Terms & Conditions and the Responsible Gaming Policy. Together, these three documents form the complete framework governing your relationship with bija99.
Six Privacy Principles
The data protection values bija99 applies to your information
What Data We Collect
Categories of personal information bija99 holds about you
The personal data bija99 collects falls into several distinct categories depending on how you interact with the platform. The table below summarises each category, the specific data points within it, and the primary reason we collect them.
bija99 does not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health information. If any such data is inadvertently received, it will be deleted promptly. bija99 does not collect data from individuals under 21 years of age; accounts where the player is found to be underage will be closed immediately.
How We Use Your Data
The purposes for which bija99 processes your personal information
When you create a bija99 account, we use your identity and contact data to set up your player profile, verify your age (21+ requirement), and maintain the security of your account. This processing is necessary for the performance of the contract between you and bija99.
Your financial data is used exclusively to process BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to detect and prevent fraudulent transactions. We retain transaction records as required by our internal compliance framework. We do not store full card numbers or mobile banking PINs on our servers.
Account and gaming data is used to deliver the games and betting markets you request, to calculate and credit winnings, and to maintain an accurate record of your account history. This data may also be used to investigate and resolve disputes relating to game outcomes or bet settlement.
bija99 uses gaming session data, deposit patterns, and account activity to monitor for signs of problem gambling. Where our systems flag elevated risk, we may contact you to offer responsible gaming tools including deposit limits, cool-off periods, and self-exclusion. This processing serves a legitimate interest in player welfare and platform integrity.
Where you have opted in to receive promotional messages, bija99 may use your contact data to send information about bonuses, seasonal promotions (such as Eid, Pohela Boishakh, or BPL cricket offers), and platform updates. You may withdraw consent for marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to use the platform.
Technical and usage data is processed to protect the bija99 platform against unauthorised access, cyberattacks, and abuse. We may also process and retain personal data as required to meet our legal obligations, including responding to lawful requests from competent authorities and maintaining financial records for the required retention period.
Who We Share Your Data With
Third parties that may receive your personal information, and why
bija99 does not sell your personal data to third parties for marketing or commercial purposes. We may share specific data with the following categories of recipients where strictly necessary:
To process your deposits and withdrawals, bija99 must share relevant transaction data with the payment provider you select — bKash, Nagad, Rocket, Upay, Visa, or Mastercard. These providers act as independent data controllers for your mobile banking or card data and are subject to their own privacy policies. bija99 shares only the minimum data required to complete each transaction.
Games on the bija99 platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data required to deliver and audit game outcomes. They do not receive your full identity or financial data.
Where required for age or identity verification, bija99 may engage a third-party verification service to cross-reference the documents you submit. Such providers are contractually bound to process your data only for the specified verification purpose and to maintain appropriate security standards.
bija99 may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, or when we reasonably believe disclosure is necessary to prevent fraud, protect the safety of any person, or enforce our Terms & Conditions.
All third parties with whom bija99 shares personal data are required to maintain appropriate technical and organisational security measures and to use the data only for the agreed purpose. bija99 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without putting in place appropriate safeguards.
Cookies and Tracking
How bija99 uses cookies and similar technologies
bija99 uses cookies and similar technologies — including local storage and session tokens — to operate the platform, maintain your logged-in session, remember your preferences, and gather aggregated analytics about platform usage. Cookies do not contain your financial data or account password.
Most browsers allow you to manage, restrict, or delete cookies through their settings menus. Disabling strictly necessary cookies will impair your ability to use the bija99 platform. bija99 does not use cookies to serve third-party advertising.
Data Security
How bija99 protects your personal information
bija99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption across all pages and API endpoints, so data transmitted between your device and bija99.app cannot be intercepted in transit.
- Encrypted storage of sensitive account data including hashed passwords. bija99 never stores passwords in plain text.
- Access controls restricting internal access to personal data on a need-to-know basis. Staff with access to player data are trained in data handling obligations.
- Session security including automatic session expiry after a period of inactivity and two-factor authentication options to protect your login.
- Regular security reviews of platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
- Incident response procedures to detect, contain, and report data security incidents within an appropriate timeframe.
Important: While bija99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your bija99 login credentials confidential. If you suspect your account has been compromised, contact [email protected] immediately.
Data Retention
How long bija99 keeps your personal data
bija99 retains personal data for as long as your account remains active and for a defined period after account closure, as set out below. Retention periods reflect our legal compliance obligations and the practical need to resolve any disputes that arise after an account is closed.
Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an individual. Self-exclusion records are retained for the full duration of any active exclusion period plus an additional 5 years to prevent re-registration during an exclusion window.
Your Privacy Rights
What you can request regarding your personal data
As a bija99 player, you hold a number of rights with respect to the personal data we hold about you. To exercise any of these rights, contact the bija99 privacy team at [email protected] with the subject line "Privacy Request" and your registered account username. bija99 will respond to all valid privacy requests within 30 days of receipt.
- Right of Access: You may request a copy of the personal data bija99 holds about you, together with information about how it is used and with whom it is shared.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
- Right to Erasure: In certain circumstances, you may request that bija99 delete your personal data. Note that erasure requests may be declined where retention is required by law or to defend a legal claim.
- Right to Restriction: You may request that bija99 restrict the processing of your personal data while a dispute regarding its accuracy or lawfulness is being resolved.
- Right to Object: Where bija99 processes your data on the basis of a legitimate interest, you may object to that processing. bija99 will cease processing unless we can demonstrate a compelling legitimate ground that overrides your interests.
- Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a machine-readable copy of your personal data to transfer to another service.
- Right to Withdraw Consent: Where processing is based on your consent — for example, for promotional communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Policy Updates and Contact
How we notify you of changes and how to reach us
bija99 reserves the right to update this Privacy Policy at any time to reflect changes in platform features, data processing practices, or applicable law. When material changes are made, registered players will be notified via the email address or phone number held on their account prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised to indicate the most recent version.
Continued use of the bija99 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not accept a material change to this policy, you must stop using bija99 and may request account closure by contacting our support team.
Contact our Privacy Team: For any question, concern, or formal request relating to this Privacy Policy or the personal data bija99 holds about you, please write to us at [email protected] with the subject line "Privacy Request". We aim to acknowledge all privacy enquiries within 3 business days and to provide a full response within 30 days.
bija99 takes privacy complaints seriously. If you are not satisfied with our response to a privacy concern, you retain the right to escalate the matter through appropriate channels available to you under applicable law. bija99 will cooperate fully with any such process.
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