Player Welfare  |  21+ Only  |  Play Safely

Responsible Gaming at bija99

bija99 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. This page outlines our 21+ policy, the practical tools available to help you stay in control, and the steps to take if gambling ever stops feeling like fun.

Our Commitment to Safe Play

Why responsible gaming is at the heart of everything bija99 does

21+
Strictly for adults aged 21 and above. bija99 does not permit anyone under 21 years of age to open an account, place bets, or access any real-money game on the platform. Age verification is conducted at registration and may be repeated at any time.

Gambling at bija99 — whether you enjoy Teen Patti, Andar Bahar, cricket betting, slots, or crash games — is intended to be a source of entertainment, not a way to generate income or solve financial difficulties. The vast majority of bija99 players in Bangladesh enjoy our platform without any issue. However, we recognise that for a small number of people, gambling can become a problem, and we take that responsibility seriously.

bija99 has designed a suite of responsible gaming tools that put you in control of your play. These tools are available directly through your account and through our support team. We encourage every player to use them proactively — not just when a problem has already developed. Setting a weekly deposit limit when you first join bija99 is one of the simplest and most effective habits you can build.

This page is aimed at players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you have a question about any of the tools described here, or if you need immediate support, contact our team at [email protected] at any time.

Six Pillars of Safe Play

The core principles that guide bija99's responsible gaming programme

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Age Verification
Every new bija99 account undergoes age verification. Players found to be under 21 are immediately suspended and any funds returned.
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Deposit Limits
Set daily, weekly, or monthly BDT deposit caps on your account. Once set, limits take effect immediately and can only be increased after a 7-day cooling period.
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Time-Out Feature
Take a short break from bija99 for 24 hours, 7 days, or 30 days. During a time-out your account is suspended and no deposits or bets can be placed.
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Self-Exclusion
Request a longer self-exclusion of 3 months, 6 months, 1 year, or permanent. bija99 will also suppress all marketing communications for the exclusion period.
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Reality Checks
Enable periodic session reminders that show how long you have been playing and how much you have spent, helping you make informed decisions mid-session.
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Player Support
Our responsible gaming team is available around the clock. Contact [email protected] if you have concerns about your own gambling or someone else's.

Tools Available on Your Account

Practical controls you can activate right now

All of the following tools are available to every registered bija99 player. You do not need to be experiencing a problem to use them — they are designed for proactive use by anyone who wants to keep their gaming within comfortable boundaries.

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Deposit Limit

Set a maximum BDT amount you can deposit into your bija99 account per day, week, or month. This applies across all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Reducing your limit takes effect immediately. Increasing your limit requires a mandatory 7-day waiting period to prevent impulsive decisions during a losing run.

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Loss Limit

Set a maximum loss amount per day, week, or month. Once your net losses reach the threshold you have defined, bija99 will prevent further bets from being placed until the limit period resets. This tool is particularly useful during BPL cricket seasons or high-frequency slot sessions where losses can accumulate quickly.

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Session Time Limit

Specify a maximum continuous session length. When your session reaches the limit you have set, bija99 will log you out automatically. You can combine a session time limit with reality check reminders to build a structured gaming routine that fits around your daily life in Bangladesh.

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Time-Out (Short Break)

Activate a time-out of 24 hours, 3 days, 7 days, or 30 days. During a time-out your bija99 account is suspended: you cannot log in, deposit, or place any bet. Any pending withdrawals will continue to be processed. Time-outs cannot be shortened once activated, but they expire automatically at the end of the chosen period.

Immediate Effect
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Self-Exclusion (Long Break)

If you feel you need a longer break, request self-exclusion for 3 months, 6 months, 1 year, or permanently. During self-exclusion, bija99 will close your account, cancel any active bonuses, suppress all promotional communications, and — where technically feasible — attempt to block your access via any registered device. To request self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request".

Immediate Effect
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Reality Check Reminders

Enable pop-up reminders that appear at intervals of your choosing — every 30 minutes, 60 minutes, or 90 minutes — showing your total session time and net gaming balance. These short interruptions encourage you to pause, reflect, and decide consciously whether you want to continue playing.

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Warning Signs of Problem Gambling

Recognising when gambling may be causing harm

Problem gambling does not always develop overnight. It typically builds gradually. The warning signs below are not a clinical diagnosis — they are practical indicators that many people find helpful when reflecting honestly on their own habits. If several of these apply to you, we strongly encourage you to use one of bija99's responsible gaming tools or reach out to our support team.

  • Chasing losses: Continuing to gamble or increasing bet sizes in an attempt to win back money you have already lost.
  • Gambling beyond your means: Depositing more than you can comfortably afford to lose, or using money set aside for rent, food, bills, or family expenses.
  • Preoccupation with gambling: Thinking about bija99 games or upcoming cricket matches constantly, even when you are at work, studying, or spending time with family.
  • Inability to stop: Repeated unsuccessful attempts to cut down or stop gambling, or feeling restless and irritable when you try to do so.
  • Hiding gambling activity: Concealing the amount of time or money you spend on bija99 from family members, friends, or colleagues.
  • Borrowing to gamble: Taking loans, using credit, or borrowing from friends or family specifically to fund gambling activity.
  • Gambling to cope: Using bija99 games as a way to escape stress, anxiety, depression, loneliness, or other emotional difficulties rather than for entertainment.
  • Neglecting responsibilities: Missing work, skipping family commitments, or failing to meet daily obligations because of time or money spent gambling.

If you recognise yourself in several of the descriptions above, please do not wait. Activate a time-out or self-exclusion through your bija99 account today, and contact our support team at [email protected] for a confidential conversation. Early action makes a significant difference.

How to Get Help

Steps to take if gambling is becoming a problem for you or someone you know

Reaching out for help is a sign of strength, not weakness. bija99's support team handles all responsible gaming requests with complete confidentiality and without judgement. Below are the steps to follow depending on what kind of help you need.

  1. Activate a tool immediately. Log in to your bija99 account and navigate to the Responsible Gaming section of your account settings. You can activate a deposit limit, loss limit, session limit, time-out, or reality check without contacting support — the controls are self-service and take effect immediately.
  2. Contact the support team by email. Send a message to [email protected] with the subject line "Responsible Gaming Help". Describe your situation briefly — you do not need to share more than you are comfortable with. Our team will respond within 24 hours, Bangladesh Standard Time (BST, UTC+6).
  3. Request self-exclusion. If you want a longer break, include "Self-Exclusion Request" in your email subject line and specify the duration (3 months, 6 months, 1 year, or permanent). bija99 will action the exclusion within 24 hours of receiving your request.
  4. Speak to someone you trust. Whether it is a family member, a friend, or a community leader, talking openly about gambling concerns is an important step. bija99 encourages players to build a support network beyond the platform itself.
  5. Seek professional guidance. If you feel that gambling has significantly affected your mental health, finances, or relationships, consider speaking with a mental health professional or counsellor in your area. bija99 supports players in taking this step and our support team can provide general guidance on finding help.

Protecting Minors

bija99's zero-tolerance approach to underage gambling

bija99 operates a strict 21+ only policy across all markets, including Bangladesh. We verify the age of every player at registration and reserve the right to request additional identity documentation at any point. Any account found to belong to a person under 21 years of age will be closed immediately, all winnings forfeited in line with our Terms & Conditions, and any deposited funds returned to the source payment method.

Advice for parents and guardians: If you share a device with children or young adults, ensure your bija99 account is protected by a strong, unique password that is not stored visibly on the device. Log out of bija99 after every session. Consider enabling parental control software on shared household devices to restrict access to online gambling sites. If you believe a minor has accessed a bija99 account, contact [email protected] immediately.

bija99 does not direct any advertising or promotional content at individuals under the age of 21. Our promotional materials, including seasonal campaigns tied to Eid, Pohela Boishakh, BPL cricket, and Victory Day, are targeted exclusively at adults who have opted in to receive marketing communications.

Keeping Gambling Fun

Practical tips for maintaining a healthy relationship with gaming

The players who enjoy bija99 most over the long term are those who treat it as one leisure activity among many — not their primary source of excitement, income, or stress relief. The following habits are straightforward to adopt and make a genuine difference.

Golden rules for healthy gambling at bija99:

• Only gamble with money you can afford to lose — treat it like the cost of an evening's entertainment.
• Set a budget before you log in and stick to it, regardless of whether you are winning or losing.
• Take regular breaks during gaming sessions. Step away, stretch, and return with a fresh perspective.
• Never chase losses. If your session budget is spent, close the app and come back another day.
• Keep gambling balanced with other activities — cricket with friends, family time, hobbies, and exercise.
• Do not gamble when you are stressed, tired, upset, or under the influence of alcohol.
• Review your deposit and session history regularly to stay accurately informed about your actual spend.

bija99 is proud to offer Bangladesh's players a platform they can enjoy safely and sustainably. Our games are built for entertainment, and our responsible gaming programme exists to ensure they stay that way for every player who chooses bija99.

Ready to Play Responsibly?

Explore bija99's full game library — slots, live casino, cricket betting, and more — knowing that our responsible gaming tools have you covered. 21+ only. Play within your limits.

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